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Knowledgebase
You are here: Portal Home > Knowledgebase > cPanel Related Issues > cPanel common questions and problems
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
Basic security guidelines for the shared hosting serverMake sure your local computer is safe. Use reliable updated antivirus software.Check whether all...
Views: 13643
Can I have access to the cPanel's WHM?We don't provide any access to the shared servers' WHM for security reasons.
Views: 3334
Can I have more than one login for my cPanel?Unfortunately you are not able to have more than one login for your cPanel. This is a basic...
Views: 2960
Could you please recreate my account like a new one?Yes of course, we can recreate your account without a problem. Please note however that all...
Views: 2342
Custom error pages do not workIn case you have problems with the custom error page for 404 or 500 errors you should create a...
Views: 2658
File downloads from my site do not completeThe reasons for such problems vary and if you search the web for 'corrupted downloads' you will...
Views: 3096
HTTP error codes explainedThere are multiple HTTP codes that you may come across. Below you can find a summary of the most...
Views: 21124
I am having problems with my cronjob and/or it is not workingIn case you have problems with your cron job please follow these steps for troubleshooting:1....
Views: 3785
I am having problems with the Hotlink protectionThe functionality of the "Hotlink Protection" can be corrupted by custom rewrite rules or...
Views: 1937
I have some files with 755 permissions. Is this a security threat?Having files with 755 permissions is not a security threat on our servers because we set each...
Views: 4644
Is it possible to change my cPanel package?Unfortunately, it is not possible to change your cPanel package.
Views: 2634
Is it possible to have folders with 777 permissions?Sometimes it is required that certain folders have 777 / 666 permissions in order for PHP scripts...
Views: 2808
My redirection set from cPanel shows an errorWhen having problems with such redirections, log in your cPanel, go to the File Manager and...
Views: 1923
PHP and HTML redirectsIf you do not wish to use the .htaccess file to redirect your visitors, you can use another...
Views: 7735
PHP and HTML redirectsIf you do not wish to use the .htaccess file to redirect your visitors, you can use another...
Views: 8474
What is the full path to curl on my server?The full path for curl's binary on CornerNET's servers is:/usr/bin/curl
Views: 2923
What is the max file size I can upload through CPanel's FileManager?The maximum file size which you can upload with cPanel's File manager is 25 MB. However it is not...
Views: 9552
When I select Site Software from cPanel I get a message that says "No cPAddons configuration found. Please contact your host and ask that they configure cPAddons."cPAddons is no longer available, as it's outdated and depreciated. You will need to use...
Views: 11690
Why a password-protected directory asks twice for the password?Usually the reason for this is that you have password-protected a subdirectory on your site. In...
Views: 3086
cPanel shows no imagesIn case Cpanel does not show images please follow these steps:1. Click on the link "show icons"...
Views: 1821
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