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You are here: Portal Home > Knowledgebase > Email Issues > Email sending issues > Cannot send attachments

Cannot send attachments

You might not be able to send mails with attachments because of:

  1. A local antivirus / security application running on your local computer. It might detect that the attachment is either not permitted or is infected by a virus. In this case try disabling your application and resending the attachment;

  2. The file extension is found in the forbidden extensions list on the server. An example of this is the .eml extension. In this case try sending your attachment in a different format.



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