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In case you have problems with the custom error page for 404 or 500 errors you should create a .htaccess file in the public_html directory containing one of the lines below. If you already have a .htaccess file you should add these lines:

For custom 404 error page:

ErrorDocument 404 /~cpanel_username/404.shtml

For custom 500 error page:

ErrorDocument 500 /~cpanel_username/500.shtml

The other option is to use different file names for your error pages. For example:

For custom 404 error page:

ErrorDocument 404 /4004.shtml

For custom 500 error page:

ErrorDocument 500 /5000.shtml

The above directives will apply recursively to all subdirectories as well.

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